At Rose Style Studio, we take pride in creating high-quality, custom wigs made just for you. Dueto the personalized nature of our products, we do not offer cash refunds. However, we provide options to ensure your satisfaction.
1. Store Credit
If your custom wig does not meet your expectations, you may request store credit within 2 days of receiving your wig.
The wig must be unworn, unwashed, and in its original packaging to qualify.
Store credit can be used toward future purchases of any wig or hair product.
2. Exchange Policy
Exchanges are allowed if there is a manufacturing defect or an error in your custom order (e.g., wrong color, size, or style).
To request an exchange, contact us within 2 days of receiving your wig.
The wig must be unworn, unwashed, and in its original packaging.
We will work with you to replace the wig or correct the issue as quickly as possible.
3. How to Request
Our team will guide you through the store credit or exchange process.
Include your order number and photos of the wig if reporting a defect or issue.
